Patients visiting government hospitals across the country will soon be able to give their feedback on the quality of services, including cleanliness and availability of doctors.
New Delhi: Patients visiting government hospitals across the country will soon be able to give their feedback on the quality of services, including cleanliness and availability of doctors. In a first, the government is set to launch an information technology-based mechanism, initially at 79 government hospitals, where patients' feedback will be recorded and factored in while star rating hospitals.
The facility will be launched by Union health minister J P Nadda on August 29 during the third National Health Summit on Best Practises and Innovations in Healthcare Systems at Tirupati. The feedback collected by the hospitals will be sent to the ministry and is aimed at improving the healthcare facilities in the hospitals. According to health ministry officials, once the patient is relieved from the hospital, they will be sent a message on phone where they can reply and rate the facilities as satisfactory, very satisfactory or unsatisfactory
Thanks : Economic Time
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